Make returns easy
in your store

Give your customers a simple return process and adapt its rules to your business. Contact us to learn what the Polkurier Zwroty service can do and which shipping options are available.

Become our partner

Do you already have a signed contract with Polkurier?
Choose the form of returns

By clicking the button you accept our privacy policy and the partnership terms.

Supported carriers

Why is it worth it?

Get a module that helps you sell more without extra work

The whole process in one place

Handle requests, check shipment data and control the status of every return in one panel.

Less work for your team

Automation reduces manual handling of requests, sending instructions and answering recurring customer questions.

Lower handling costs

Shorter handling time and fewer tasks for your staff lower the cost of the whole process.

Up-to-date shipment statuses

Check whether the parcel has been sent, is on its way or has already reached the store. You will find all the information in one place.

Quick service launch

Start handling returns without building the process from scratch. Adapt the panel to your business and stay ahead of the competition.

Greater loyalty of your customers

A simple and predictable return builds trust in the store and increases the chance that the customer will shop there again.

Quick and simple integration

Connect your store with Polkurier Zwroty and launch a ready-made module without designing and developing your own process from scratch. The integration is quick, so almost immediately you can offer your customers convenient returns, streamline your team's work and make your store more competitive.

What do we provide to online stores?

A simple and convenient returns process helps your store stand out from the competition and increases customer trust. With Polkurier Zwroty you can quickly use a ready-made solution in the Polkurier Zwroty Panel, organise the handling of requests and give your customers an experience that encourages further purchases.

  • full control over requests and the status of every shipment,
  • the ability to analyse the reasons for returns,
  • automatic e-mail notifications for customers,
  • support for popular carriers, including InPost, DPD, DHL, Orlen Paczka, Pocztex.

What do we provide to your customer?

  • a simple step-by-step return process,
  • a simple form with no need to create an account,
  • automatic sending of labels or shipping codes to your customer,
  • clear instructions for preparing the parcel for return,
  • notifications about the next stages and the option to track the return shipment.

Interested in our solution?

Talk to our expert.
We will help you think the process through and take care of the technical side of the implementation.

Talk to an expert

Frequently asked questions

How long does a return take?

The return time depends on the store and the chosen courier. The parcel usually reaches the store within 1-3 business days. After receiving the parcel, the store normally has 14 days to refund the money.

Can I return any product?

A return is only possible if the store accepts returns and the product meets the return rules (e.g. it is in its original packaging and has not been used). Always check the return policy of the given store.

How much does a return cost?

The cost of a return depends on the chosen courier and the store. Some stores offer free returns, in other cases the customer bears the cost. In Polkurier Zwroty you see the cost before placing the order.

Do I have to print a label?

Not always. If you choose a courier pickup or a drop-off point, you can usually skip printing the label. In some cases the courier or the point staff will print the label.

How do I track the status of my return?

After sending the parcel you will receive a tracking number. You can use it to check the shipment status on the courier website or in the Polkurier Zwroty panel.

Online returns with Polkurier are simpler than you think

See how in a few steps you can organise an online return and enjoy full control over the process.

How does it work?

Returning goods with Polkurier takes just a few steps. Find the store in our search engine, fill in a simple online form and choose a convenient shipping method - by courier or at one of thousands of drop-off points all over Poland. No printing labels, no unnecessary formalities. The whole process takes literally a few minutes, and you have full control at every stage.

Why Polkurier?

Polkurier works with the largest courier companies and a network of drop-off points, so a return is always close to you. We offer real-time shipment tracking, automatic return status notifications and support from our customer service team at every stage. Whether you are returning shoes, electronics or clothes - with us it is always a simple and stress-free experience.